Terms of Service

1. Acceptance of These Terms

These Terms of Service govern the use of the website at www.chinacityintl.lol and the purchase of packaging goods and related coordination services from CHINA CITY INTL (HK) LIMITED. By browsing the website, requesting a quotation, asking for a sample, or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the website or place an order. If you are accepting these Terms on behalf of a company or another organisation, you confirm that you have the authority to bind that organisation, and references to you include that organisation.

These Terms should be read together with our Privacy Policy, which explains how we handle personal information, and with any written quotation, order confirmation or specification that we issue for a particular job. Where a signed quotation or order confirmation conflicts with these Terms, the signed document takes priority for that job.

2. Who We Are and What We Supply

CHINA CITY INTL (HK) LIMITED is a Hong Kong company operating a packaging supply and export coordination business. Our address is Rm I-1 4/F GOLDEN DRAGON INDL CTR BLK 2, 162-170 TAI LIN PAI RD, Kwun Chung, Hong Kong. Our contact email address is hello@chinacityintl.lol and our contact telephone number is +85257831160.

We supply corrugated cartons, die-cut inserts and protective packaging to exporters and e-commerce sellers across Kowloon. Boards are checked, boxes are packed and exports are moved from our working sample room. The services we offer fall into six broad groups: corrugated carton supply, die-cut inserts and partitions, protective packaging, printed carton runs, sample and proof service, and consolidated export delivery.

We describe these services on the website in general terms. The precise scope of any particular job is set out in the written quotation or order confirmation that we issue, and it is that document that defines what we have agreed to make and deliver.

3. Quotations and Pricing

A quotation sets out the price for a defined specification, quantity and delivery arrangement. Quotations are based on the information you provide, and a change to the dimensions, the board grade, the quantity, the artwork or the delivery window may change the price.

Unless we state otherwise in writing, a quotation remains open for thirty days from its date. After that period the price may be revised to reflect current board costs, freight rates and availability. Packaging prices depend on board stock and shipping costs, which move through the year, so a quotation is not a standing price for an indefinite period.

Prices are quoted in the currency stated on the quotation. Where a price is quoted exclusive of taxes, duties, levies or carrier charges, those amounts are payable in addition. If a delivery requires a special vehicle, a tail lift, a booked time slot or a restricted access arrangement, the additional charge will be shown on the quotation or agreed before the delivery is made.

We aim to keep pricing clear. If a cost is uncertain at the time of quotation, we will say so and explain what would change it.

4. Sample Runs and Proof Approval

A sample run is the normal first step for a new job. We cut and fold a carton sample, and where the job requires inserts we assemble and test them. For printed work we prepare a proof sheet that shows the print layout, the colours and the position of any handling symbol or barcode.

The sample and the proof exist so that fit, score, flap length and print are agreed before a full run is committed. When you approve a sample or sign a proof, you confirm that the specification is correct for your product and your packing process. Once a run is released on an approved sample or proof, the approved specification becomes the reference for the job.

If a sample or proof is not approved, tell us what needs to change and we will revise it. We will not release a full production run without an approved sample or proof unless you instruct us in writing to proceed on a specified basis. Sample charges, where they apply, are shown on the quotation.

5. Orders and Order Confirmation

An order is formed when we issue a written order confirmation, or when we begin production on your written instruction, whichever happens first. A quotation on its own is not an acceptance of an order. Please check the order confirmation carefully, because it records the specification, quantity, price and delivery arrangement that we will work to.

If any detail on an order confirmation is incorrect, contact us promptly and before production begins. Once board has been cut and a run has started, a change to the specification may not be possible and may attract additional cost.

We may decline an order where the requested specification cannot be met, where a board grade is unavailable, where the artwork raises a legal concern, or where we cannot agree payment terms. If we decline an order after a payment has been made, we will refund the amount paid for the undelivered work.

6. Board Grades, Tolerances and Substitutions

Corrugated board is a natural product made from paper, and it is manufactured to tolerances rather than to exact figures. Dimensions, board thickness, print position and colour may vary within the normal commercial tolerances of the industry. A small variation that does not affect the function of the carton is not a defect.

Where a specific board grade has been agreed, we will supply that grade. If a grade becomes unavailable through no fault of ours, we will tell you promptly and offer an equivalent grade, a substitute with your agreement, or a cancellation of the affected part of the order with a refund.

Colour on a printed carton may vary slightly between runs, because flexo printing on kraft board behaves differently from printing on coated stock. A reasonable match to the approved proof is a valid delivery. If an exact colour match is essential, tell us at the proof stage so we can discuss the practical limits before the run is committed.

7. Printed Cartons and Artwork

Where you supply artwork, logos, brand marks, barcodes or text for printing, you confirm that you have the right to use that material and that printing it does not infringe the rights of any third party. You agree to indemnify CHINA CITY INTL (HK) LIMITED against any claim arising from material that you have asked us to print.

Please supply artwork in a suitable format and at a suitable resolution. We will check that a file is workable and, where a barcode is involved, that the symbol size, quiet zone and contrast are adequate for scanning. We are not responsible for an error that is present in artwork which you approved at proof stage.

Artwork and print files remain your material. We use them only for the job you have asked us to produce, and we do not reuse your marks for another customer. Where we have created a drawing, a die or a print layout at our cost, that material remains our property, though the specification it describes remains available to you for your orders.

8. Payment Terms

Unless we agree otherwise in writing, payment terms are set out on the order confirmation. Standard terms are a deposit before production for a first order and payment of the balance on or before delivery for an approved account. Larger or longer programmes may be invoiced in stages against agreed milestones.

Where a deposit is required, we are not obliged to schedule board or begin production until the deposit has cleared. Where an invoice is overdue, we may pause an order, withhold a delivery, or charge interest on the outstanding amount at a reasonable commercial rate, and we may recover the reasonable costs of collecting the debt.

All amounts must be paid in the currency shown on the invoice, free of any set off or deduction, unless we agree otherwise in writing. Bank charges on an international transfer are the responsibility of the payer unless the invoice states otherwise.

9. Delivery, Consolidation and Risk

Consolidated export delivery is one of our services. Finished cartons, inserts and protective stock can be collected into a single staged delivery so that your packers receive everything together. We prepare loading lists, pallet counts and markings that match the shipping documents for the export.

Delivery dates are estimates made in good faith and are not guaranteed unless we say so in writing. Delays can arise from board availability, transport conditions, customs procedures, weather or matters outside our control. We will tell you promptly if a delivery date is at risk and will work to recover the schedule.

Risk in the goods passes to you on delivery to the address on the order confirmation, or on collection if you arrange your own collection. Where you ask us to deliver to a third party or a forwarder, delivery to that party discharges our delivery obligation. Please make sure that the delivery address and access arrangements are correct and that someone is available to receive the goods.

If a delivery cannot be completed because the address is inaccessible, nobody is available to receive the goods, or the goods are refused, the return and redelivery costs are payable by you.

10. Title and Retention of Title

Title in the goods passes to you only when we have received payment in full for those goods and for any other amount owed to us in respect of them. Until title passes, we retain ownership of the goods, and you hold them as our bailee.

Until title passes you may not sell, transfer or dispose of the goods in a way that defeats our ownership, except in the ordinary course of your business where the goods are used in the packaging of your own products. If payment becomes overdue, we may ask for the return of goods that remain in your possession and that have not been consumed in your own operations.

Where goods have already been used in the packaging of your products, the retention of title applies to the proceeds attributable to those goods to the extent permitted by law.

11. Inspection and Claims

Please inspect a delivery as soon as it is received. If cartons, inserts or protective stock are damaged, short, or clearly not to the approved specification, tell us promptly and in any event within seven days of delivery, and keep the goods and the packaging available for inspection.

A claim should include the order number, the delivery date, a description of the problem and, where possible, photographs. We will investigate, and where a defect or shortage is confirmed we will, at our option, replace the affected goods, credit the affected amount, or refund it.

We are not responsible for a defect that results from a specification or artwork that you approved, from storage or handling after delivery, from a use for which the carton was not designed, or from normal variation within industry tolerances.

12. Cancellation and Changes

You may cancel an order before production begins, and any amount paid for undelivered work will be refunded, less any cost already committed to board stock, dies or freight. Once production has begun, a cancellation may not be possible, and any work already completed or materials already committed will be charged.

Changes to a confirmed order are subject to our agreement and may affect price and lead time. A change to dimensions, quantity, board grade or artwork after proof approval may require a new sample and a new proof, and the associated cost and time will be agreed before the change is made.

We may cancel an order or suspend a delivery where payment is overdue, where an instruction is unlawful, or where continuing the job would place us in breach of a legal duty. In that case we will account for work already done and materials already committed.

13. Returns and Non Returnable Goods

Cartons, inserts and protective packaging are frequently produced to a customer specification, which means they cannot be resold to another buyer. Custom printed cartons, die-cut inserts and made-to-size cartons are therefore non returnable unless they are defective or were supplied incorrectly by us.

Where goods are defective or were supplied incorrectly, we will arrange replacement or credit as described in the inspection and claims section. Where goods are returned for a reason other than a defect, we may accept the return at our discretion and may apply a handling charge to cover the cost of repacking and restocking.

Do not return goods before contacting us for a return instruction, because an unannounced return may not be accepted at the premises and may be refused at the gate.

14. Acceptable Use of the Website

You may use this website for lawful purposes connected with learning about our services, contacting us and placing orders. You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access to any part of it, or use automated means to extract its content in a way that burdens the service.

You must not use the website to submit unlawful, misleading or harmful material, to impersonate another person, or to send unsolicited commercial messages. The contact form is provided so that genuine enquiries reach our counter, and we may disregard or block a submission that abuses it.

We may suspend or withdraw access to the website, or any part of it, for maintenance or for any other reason. We do not guarantee that the website will be available at all times or that it will be free from error.

15. Intellectual Property

The content of this website, including its text, layout, styling, graphics and the design of its pages, belongs to CHINA CITY INTL (HK) LIMITED or is used with permission. You may read, print and share the pages for the purpose of doing business with us, but you may not copy the website or present its content as your own without our written agreement.

The company name CHINA CITY INTL (HK) LIMITED and any marks that we use in the course of trade are our property or are used with permission. Nothing in these Terms grants you a licence to use our name or marks except as is necessary to refer to us accurately in a business context.

Artwork and print material that you supply remains yours, as described in the printed cartons and artwork section above. Where a specification, drawing or die has been created at our cost, that material remains our property.

16. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, and to the fullest extent permitted by law, our total liability arising out of or in connection with an order is limited to the amount paid to us for the goods or services in respect of which the claim arises. We are not liable for loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss, even if we were advised that such loss was possible.

We are not responsible for a loss that results from your product, your artwork, your packing process or your choice of carton specification, where we have produced what was approved. Our advice on board grades and protection is given in good faith on the basis of the information you provide, and it does not transfer responsibility for the suitability of the final packaging to us.

You are responsible for ensuring that your use of packaging complies with any labelling, safety, environmental or regulatory requirement that applies to your goods in the destination market.

17. Force Majeure

We are not liable for a failure or delay in performing our obligations that is caused by an event beyond our reasonable control. Such events include board mill shutdowns, shortages of raw material, transport disruption, port congestion, customs delays, strikes, severe weather, fire, flood, power failure, epidemic or pandemic restrictions, and any act of government.

Where such an event occurs, our obligations are suspended for the duration of the event, and we will tell you promptly so that you can plan accordingly. If the event continues for a prolonged period, either party may cancel the affected part of an order, and we will account fairly for work already done and materials already committed.

18. Governing Law and Disputes

These Terms and any contract formed under them are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any dispute arising out of or in connection with these Terms or a contract.

Before starting formal proceedings, we ask that you contact us so that we can try to resolve the matter directly. Many packaging disputes concern a misunderstanding about a specification or a delivery arrangement, and those are usually resolved quickly when the sample and the loading list are examined together at the bench.

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is adjusted to the minimum extent necessary to make it enforceable.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect a change in our services, our pricing structure or the law. When we update them we will revise the effective and updated dates shown at the top of the page.

The Terms that apply to an order are those in force on the date the order is confirmed, unless you and we agree otherwise in writing. Continuing to use the website after a change takes effect means that the updated Terms apply to that use. A printed copy of the current Terms is available on request.

20. How to Contact Us

If you have a question about these Terms of Service, want to discuss a specification, or need to raise a concern about an order, please contact us using the details below.