Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how CHINA CITY INTL (HK) LIMITED collects, uses, stores and shares personal information when you visit our website, request a carton sample, ask for a packaging quotation, place an order, arrange a consolidated delivery or simply contact our counter by email or telephone. It applies to the website at www.chinacityintl.lol and to the packaging supply and export coordination services described on it.

The developer name associated with this website is CB CITY. That name identifies the group that built and maintains the site. The operator of the business, the seller of the packaging goods and the party responsible for the personal information described here is CHINA CITY INTL (HK) LIMITED. Where this Policy says we, us or our, it means CHINA CITY INTL (HK) LIMITED.

We have written this Policy in plain language on purpose. Packaging is a practical trade and we believe privacy notices should be readable by the people who actually use the services. If any part of this Policy is unclear, please contact us using the details in the final section and we will explain it.

This Policy applies to information gathered online through this website and offline through the ordinary course of business. It does not apply to third party websites that we may link to, and it does not apply to the independent practices of freight forwarders, couriers or other companies that handle goods on your behalf.

2. Who We Are

CHINA CITY INTL (HK) LIMITED is a Hong Kong company operating in the packaging supply and export coordination trade. Our registered and operating address is Rm I-1 4/F GOLDEN DRAGON INDL CTR BLK 2, 162-170 TAI LIN PAI RD, Kwun Chung, Hong Kong. Our contact email address is hello@chinacityintl.lol and our contact telephone number is +85257831160.

We supply corrugated cartons, die-cut inserts and protective packaging to exporters and e-commerce sellers across Kowloon. Our working sample room is where boards are checked, boxes are packed and export programmes are coordinated. In the course of that work we necessarily handle business contact details, order details, delivery addresses and the shipping information that accompanies an export.

For the purposes of the applicable data protection law of Hong Kong, CHINA CITY INTL (HK) LIMITED acts as the data user in relation to the personal data that it collects and controls. We decide why personal data is collected and how it is used, and we are accountable for that use.

3. Information We Collect

We collect only the information that we need to quote, produce and deliver packaging, and to answer the questions that people bring to our counter. The categories of information we may collect are set out below.

Contact and identity information

This includes names, company names, job titles, email addresses, telephone numbers, delivery addresses and billing addresses. It includes the details you type into our contact form or send to us by email. It also includes the name and number that appear on a courier waybill or a loading list.

Order and transaction information

This includes the carton sizes, board grades, insert dimensions, print specifications, quantities and delivery windows that you ask us to work to. It includes the record of quotations, sample approvals, signed proofs, invoices and payment status that we keep for accounting and production purposes.

Technical and website information

When you visit this website, our hosting provider may record routine technical information such as the date and time of a request, the pages requested, the type of browser and the approximate region from which a request arrives. This information is used to keep the website running and to understand which pages are useful.

Correspondence information

If you write to us, message us or speak to us by telephone, we may keep a record of that correspondence so that a job can be continued accurately and so that a later question about a sample or an order can be answered.

4. How We Collect Information

Most of the information we hold reaches us directly from you. You may provide it by completing the contact form on the website, by sending an email to our counter, by calling the number published on the site, by handing over a business card at the sample bench, or by giving us the details a job requires when you ask for a quotation.

Some information is created as a natural byproduct of a transaction. When an order is confirmed, a production sheet, a proof record and a loading list are generated. When a consolidated delivery is arranged, the courier details and delivery window form part of that record. These documents contain the business information needed to move goods, and they may include personal contact details.

A smaller amount of information is collected automatically when you use the website. This is limited to the routine technical information described in the previous section. We do not purchase personal information from data brokers and we do not build advertising profiles of website visitors.

5. Why We Use Information

We use personal information for the following purposes, each of which is connected to the packaging and export coordination work that we carry out.

• To respond to an enquiry, answer a question and prepare a quotation for a carton, insert or protective packaging run.
• To cut, fold and check a sample, and to record the fit, score and dimensions that you approve.
• To produce a printed carton run and to check it against a signed proof.
• To schedule board stock, organise production and consolidate finished goods for delivery.
• To prepare loading lists, pallet counts and markings that match the shipping documents for an export.
• To issue invoices, record payments and maintain accounting records.
• To arrange a delivery with a courier, carrier or freight forwarder.
• To answer a later question about an order and to handle any complaint, adjustment or claim.
• To keep the website secure, available and functioning correctly.
• To comply with legal, tax, customs and regulatory obligations that apply to us in Hong Kong.

We do not sell personal information. We do not rent contact lists. We do not use the information you give us for unrelated marketing, and we do not add a business contact to a promotional mailing list without a clear indication that this is welcome.

6. Legal Bases for Processing

We process personal information only when we have a proper reason to do so. In practice those reasons are the following.

To perform a contract

Where you have asked us to produce packaging or arrange a delivery, we need the associated contact, order and address information to carry out that work. Without it we cannot cut a sample, run a job or send goods to the correct place.

To take steps before a contract

When you request a quotation or a sample, the information you provide allows us to prepare the response that precedes an order.

To comply with legal obligations

We keep invoice and transaction records, and we produce customs and shipping information, because Hong Kong law and the requirements of export trade ask us to.

On the basis of consent

Where you have clearly agreed to receive a communication, we rely on that agreement. You may withdraw it at any time and we will stop the communication.

For legitimate business interests

We use limited information to keep records accurate, protect the website and the business, and understand how the services are used, provided that doing so does not override your rights.

7. Carton Samples, Dies and Artwork

Packaging work involves drawings, dimensions and printed artwork, and this material deserves a specific explanation. When you send dimensions, a die-line sketch, a logo file or a print specification, we use it only to produce the sample or carton run you have asked for, and to check that the result matches what you approved.

Artwork and print files are treated as your material. We do not reuse your logo, your brand marks or your carton dimensions for another customer, and we do not publish images of your product or your packaging without a clear agreement to do so. Where a die is cut for a specific insert or partition, the die and the record of it are tied to your job.

Sample cartons, proof sheets and production records are retained for a reasonable period so that a repeat order can be matched to the original specification. If you would like a sample or a proof record returned, or if you would like the material deleted, contact us and we will do what we can, subject to any record we are required to keep.

8. Sharing with Suppliers and Couriers

We share personal information only where it is necessary to complete the work you have asked for or to meet a legal duty. The parties with whom we may share information are described below.

Board mills and converting suppliers

Where a job requires a board grade or a die that we do not hold, a supplier may need the relevant dimensions or delivery details to produce it. We share the minimum needed and we do not pass on customer lists.

Couriers, carriers and freight forwarders

To deliver finished cartons and inserts, a courier or forwarder needs a name, an address, a contact number and a description of the goods. This information appears on the waybill or loading list for your delivery, as it must for the goods to move.

Professional advisers

Our accountants, insurers and legal advisers may see transaction records where this is necessary for their function. They are expected to keep the information confidential.

Authorities

We may disclose information where the law requires it, where a customs or regulatory authority asks for it in connection with an export, or where it is necessary to establish or defend a legal claim.

We do not disclose personal information to third parties for their own independent marketing.

9. Cookies and Similar Technologies

This website is deliberately simple and does not set advertising cookies. Our hosting provider may use a small number of technical cookies or server logs to keep the site available, to balance load and to protect it from abuse. These are not used to build a profile of you or to follow you across other websites.

You can control or delete cookies through your browser settings. Blocking technical cookies may affect how the website behaves, but the information pages will continue to be readable. We do not operate any third party advertising pixel, social tracking tag or cross site behavioural advertising technology on this site.

If we ever introduce a feature that requires a different use of cookies, we will update this Policy and, where the law requires it, ask for your agreement before the feature is used.

10. Data Retention

We keep personal information only for as long as it is needed for the purpose it was collected. Enquiry correspondence is kept while a job is active and for a reasonable period afterwards, so that a later question can be answered and a repeat order matched to the original specification.

Transaction and invoice records are kept for the period required by Hong Kong tax and company law, which is generally several years. Delivery and shipping records are kept for as long as is needed to resolve a claim, satisfy a customs query or complete an audit. Sample and proof records are kept while the associated carton size or die remains in use.

When information is no longer needed, we delete it or make it anonymous so that it can no longer be linked to a person. Where information is held by a supplier or courier for their own legal reasons, their retention period applies to their copy.

11. How We Protect Information

We protect personal information with a combination of practical and technical measures that suit a small packaging business. Access to customer records is limited to the people who need it to quote, produce or deliver an order. Paper records such as proofs and loading lists are kept at our controlled premises and disposed of when no longer needed.

Electronic records are held on systems that require a password and that are kept up to date with security fixes. Data is transmitted over encrypted connections where the service supports it. We ask our suppliers to handle information carefully and we share only what a job requires.

No method of storage or transmission is completely secure. We work to reduce risk and we review our practices, but we cannot promise absolute security. If a security incident affects personal information, we will act promptly, contain it, and notify affected people and any relevant authority where the law requires it.

12. International Transfers

Packaging supply and export coordination is international by nature. A carton sample may be cut in Hong Kong while the goods it protects are shipped elsewhere, and the delivery details for that shipment may be shared with a forwarder or an overseas agent so the goods can move.

When personal information is transferred outside Hong Kong, we take reasonable steps to ensure it continues to receive a standard of protection comparable to the protection it would receive at home. We limit transfers to what a job requires, we choose parties that handle information responsibly, and we expect them to use the information only for the purpose we have agreed.

If you would like to know whether a specific transfer applies to your information, contact us and we will explain the position for your order.

13. Your Rights and Choices

Subject to the applicable law and to any record we are required to keep, you have the following rights in relation to the personal information we hold about you.

• You may ask to see the personal information we hold about you and to be told how it is used.
• You may ask us to correct information that is inaccurate, incomplete or out of date.
• You may ask us to delete information where there is no continuing reason for us to keep it.
• You may ask us to restrict the way information is used in certain circumstances.
• You may object to a use that is based on a legitimate interest and ask us to stop.
• You may withdraw consent for any communication that you previously agreed to receive.
• You may ask for a copy of certain information in a portable form.

To exercise a right, write to hello@chinacityintl.lol or call +85257831160. We may ask you to confirm your identity before we act, so that information is not released to the wrong person. We will respond within a reasonable period and we will explain our decision if we cannot meet a request in full.

You also have the right to complain to the relevant data protection authority in Hong Kong if you believe your information has been handled improperly. We would appreciate the chance to resolve the matter first.

14. Privacy for Children

Our services are provided to businesses and to the people who run them. The website and the packaging services behind it are not directed at children, and we do not knowingly collect personal information from a child. If you believe that a child has provided information to us, please contact us and we will delete it promptly.

If a delivery address for a school, a club or another organisation includes the name of a young person, we handle that detail only as part of the delivery record and only for as long as the delivery and any related claim require.

15. Business Changes and Successors

If the business of CHINA CITY INTL (HK) LIMITED is reorganised, merged, sold or transferred in whole or in part, personal information may be part of the assets that pass to a successor. In that case the successor would be expected to honour this Policy, or to give notice of a new policy before using information for a different purpose.

We would continue to protect the information in our care during any such process and would tell affected customers about a change that materially affects how their information is handled.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect a change in the way we work, a change in the services we offer or a change in the law. When we update the Policy we will revise the effective and updated dates shown at the top of the page.

Where a change is significant and affects how we use personal information, we will make the change clear on the website and, where we have contact details and the law requires it, tell affected people directly. Continuing to use the website or our services after a change takes effect means that the updated Policy applies.

17. How to Contact Us

If you have a question about this Privacy Policy, want to exercise a right, or want to know how your information is handled for a particular order, please contact us using the details below. A real person at our counter will read your message.